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4.8 out of 5 stars
4 out of 5 starsposted 3 weeks ago
We needed a gas line upgraded to meet code in our kitchen. Making our appointment was easy and quick. There first available slot was in two days, which was longer than we had hoped but just fine. The employee arrived right on time and did a quick job for us. Review would have been five stars but the bill was much, much more than quoted and I had to follow up for the correction. Although I did not end up paying the amount we had been quoted, they did reduce the bill by a bit. Other than the financial issues, they did a great job and seemed to know exactly how to fix our issue.
5 out of 5 starsposted 6 days ago
I called to ask about a broken water heater at 7:45 am, and they told me on the phone that they could have a technician at my house by 9am, which was an unexpected and lovely surprise. He called on his way, and arrived at 9am on the dot, which was also really lovely. I am not used to getting such fast and prompt service. Once he arrived, he meticulously tackled the problem, talked me through the possibilities, and then answered all of my followup questions at the end. Water heater is working great, and it was a completely seamless experience. Very happy!
5 out of 5 starsposted 3 weeks ago
I called four plumbing companies trying to get the first person out possible to determine the source of a leak that was flooding our downstairs. Fox plumbing was the most professional, getting us in the queue and calling us back when they had new openings. Jerrod came out and he gave a quick and clear assessment of the problem, and found the access point that we'd overlooked. He was able to solve the problem in under an hour and cleanup + checking in under 1 hr 15 minutes. I'm very happy especially with the communications of the administrative staff and the plumber. We will be keeping their number in case anything comes up.
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